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The Index of Consumer Sentiment Quarter 2 2024

Our latest Index of Consumer Sentiment Report covers the second quarter of 2024. Consumer sentiment may still be a fair...

Customer Journey Mapping Guide

We can help with any or all aspects of your customer journey mapping programme. Such as qualitative or quantitative rese...

The Index of Consumer Sentiment Quarter 1 2024

Our latest Index of Consumer Sentiment Report covers the first quarter of 2024. Since Q1 2023 we’ve seen a relatively f...

How To Plan and Conduct a Qualitative Depth Interview

Many people are nervous about how to approach qualitative research. In reality it’s often much easier to do qualitative ...

How To Guides

Our 'How To...' guides cover a range of customer research subjects and aim to give you a practical guide to using tools ...

The Index of Consumer Sentiment Quarter 4 2023

As we close in on Christmas, we're pleased to share the final Index of Consumer Sentiment Report of 2023. This report d...

The CX Strategy Canvas

Our CX Strategy Canvas is a tool to capture, discuss, and plan your CX Strategy.

How To Calculate a Customer Satisfaction Index CSI

In this guide we’re going to look at what a Customer Satisfaction Index is, explain in detail how to calculate your own,...

The Index of Consumer Sentiment Quarter 3 2023

Download the latest report now. In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth....

Tips and Ideas for Writing a Customer Research Brief

Based on the many questions we have been asked over the years, this useful reference template is designed for anyone tha...

How To Use Derived Importance

Impact, or derived importance, tells you which items on your questionnaire are most strongly linked to overall satisfact...

Finding the right statistical tool for you

How To Make Jitter Plots In Excel

A Jitter Plot is a type of data visualization used to dsiplay the distribution of a set of numerical data points. It is ...

The Index of Consumer Sentiment Quarter 1 2023

Download the latest report now. Download the latest report now. In Q1 2023, consumer sentiment has bounced back surprisi...

Housing: Ask Us Anything About TSM - Q&A Summary

On Wednesday 1st March 2023 we hosted a live Q&A session on Zoom all about Tenant Satisfaction Measures (TSM). We welc...

Ask Us Anything About Customer Experience & Insight - Q&A Summary

On Wednesday 29th March 2023 we hosted a live Q&A session on Zoom all about Customer Experience and Insight. We welcome...

Housing: Are You Ready For TSM? 10-Point Guide

Whether you have carried out a pilot or not, this document is designed as a crib sheet for running your TSM survey, This...

The Index of Consumer Sentiment Quarter 4 2022

Download the latest report now. Download the latest report now. In Q4 2022, consumer sentiment has reached its lowest le...

The Index of Consumer Sentiment Quarter 3 2022

Download the latest report now. In Q3 2022, consumer sentiment has stabilised at a very low level. It’s still much lower...

The Index of Consumer Sentiment Quarter 2 2022

Download the latest report now. Having never returned to pre-pandemic levels, a series of shocks through early 2022 has ...